How to Solve the ‘AUbisoft Service Is Currently Unavailable Error?

How to Solve the ‘AUbisoft Service Is Currently Unavailable Error?

May 27, 2021 0 By mtchre

The A Ubisoft service is currently unavailable error is represented by Uplay when launching aUbisoft. Uplay is used to manage digital distribution, DRM, multiplayer, and communications for Ubisoft games, and it’s a vital part of each Ubisoft game. The error arises when trying to launch a game or to log in to Uplay on your computer.

Luckily enough, several users posted the methods they used to resolve the problem on their computers. We have provided step-by-step directions for these methods, so make sure you follow them carefully and, hopefully, resolve the issue at hand!

AUbisoft service

AUbisoft service

What Makes the A Ubisoft Service Is Currently Unavailable Issue on Windows 

There are quite a few different causes that can be attributed to this problem, and we highly suggest you check out the list we have prepared below. Pinpointing the correct can help you determine the proper troubleshooting method more quickly. Good luck!

  • Time and date are set incorrectly – You need to make sure that time and date settings are correctly configured on your computer. Almost all online services rely on time and date to be set up perfectly. See if this resolves the problem.
  • A broken method is running – There is a weirdly name executable in ProgramData, which runs each time the game starts. Ending it may resolve the issue as it has for several users!
  • Hamachi – Users who have Hamachi installed on their system reported that the problem ceased to appear soon as they uninstalled Hamachi.
  • IPv6 – It seems the problem only appears if the IPv6 protocol is used to connect. Switching over to IPv4 can resolve the issue quickly.
  • Network issues – Issues with different network settings on your computer can be resolved in several ways: resetting the host’s file, performing a network reset, or assigning static IP and DNS addresses.

1: Check the Time and Date on Your System 

Using Ubisoft and Uplay online services needs for granted that the time and date on your computer are set up correctly. This is a standard used to check various security issues and having these settings set up correctly is something you must do. Follow the instructions below to set up the time and date properly on your system!

  • Open Windows 10 Settings by opening the Start menu and opening the Settings tool by hitting the cog icon at the bottom left corner of the Start menu.
  • Alternatively, you can apply the Windows key + I key combination to open Settings directly. Click to open the Time & Language section and navigate the Date & time tab at the left-side navigation menu.
  • In the Date & Time tab, make sure that your systems date and time are set up correctly. If the time is not right, you can try turning the Set time automatically option on or off, depending on the current state.
  • To change the date, under Date, hit the dropdown menu button to find the current month in the calendar, and then click the current date.
  • To change the time, under Time, hit the hour, minutes, or seconds that you want to change, and then slide the values until you settle for the one correct according to your time zone.
  • When you have finished changing the time settings, hit OK.

2: End a Faulty Process in Task Manager

There is a specific broken file that runs from ProgramData. It goes to Ubisoft, but it often goes corrupt and prevents users from opening the utility at all. Its name is not the same for everyone, but you will see it in Task Manager as a string of totally unrelated letters. Follow the steps below to end this task!

Open up Uplay or aUbisoft game and wait for the screen prompting you to access your credentials. The “A Ubisoft service is currently unavailable” error should look.

  • Use the Ctrl + Shift + Esc key combination by pressing the keys simultaneously to open the Task Manager utility.
  • Alternatively, you can use the Ctrl + Alt + Del key combination and choose Task Manager from the popup blue screen, which will appear with several options. You can also explore for it in the Start menu.
  • Hit on More details at the bottom left part of the window to expand Task Manager. Please stay in the Processes Scroll down until you reach the Background processes list and look for a file similar in its name to the one in the photo below.
  • Please select it and choose the End task option from the lower right part of the window.
  • Confirm any dialogs that may appear when trying to end the task, and check to see if you can log in to Uplay on your computer!

3: Uninstall Hamachi

Using Hamachi is a particular cause for some users. It’s uncertain as users need to choose between the two programs. However, Uplay is more critical, so you should consider uninstalling Hamachi for a while to see if the problem is resolved. Follow the instructions below!

  • Hit the Start menu button and open Control Panel by searching for it. Alternatively, you can click on the cog icon to open settings if you are using Windows 10.
  • In Control Panel, select View as – Category at the top right corner and hit on Uninstall a Program under the Programs section.
  • If you are using the Settings app, hitting on Apps should immediately open a list of all installed programs on your PC.
  • Locate the LogMeIn Hamachi tool in Control Panel or Settings and click on Uninstall. Its uninstall wizard should open, so follow the instructions to uninstall it.
  • Click Finish when the uninstaller finishes the process and restart your computer to see whether errors will still appear.

4: Disable IPv6

Disabling Internet Protocol version 6 connectivity on your computer managed to resolve the problem for many users, and it’s an easy way to fix the problem. This makes this method worthy, and you shouldn’t skip it during your troubleshooting process.

  • Use the Windows + R key combo, which should immediately open the Run dialog box where you should type ‘ncpa.cpl’ in the bar and click OK to open the Internet Connection settings item in Control Panel.
  • The exact process can also be done by manually opening the Control Panel. Switch the View by setting at the top right section of the window to Category and hit on Network and Internet at the top. Click the Network and Sharing center button to open it. Try to locate the Change adapter settings button at the left menu and click on it.
  • When the Internet Connection window opens, double-click on your active Network Adapter.
  • Then hit Properties and locate the Internet Protocol Version 6 entry on the list. Disable the checkbox next to this entry and hit OK. Restart your system to confirm the changes and check to see if the problem persists.